COVID-19 Quick Advice: Consumer rights

The coronavirus (COVID-19) outbreak has created numerous problems for consumers, including vast numbers of cancellations, extra demand for essential services and an upsurge in scams and other attempts to dupe people online, over the phone or on their doorstep.

There are various sources of information and advice available for consumers on dealing with suppliers for refunds or replacements, seeking better deals on their utilities or avoiding scams.

Here are links to some of the main sources of advice:

East Lothian Council Trading Standards Team

Scottish Government

Advice Direct Scotland

Citizens Advice Scotland

Money Advice Scotland

Transport Focus

Trading Standards Scotland



Ombudsman Services

Competition and Markets Authority



Financial Conduct Authority (FCA)

Healthcare Improvement Scotland