Last week, East Lothian MSP Iain Gray met with Patient Opinion, who visited the Scottish Parliament to give more information to MSPs on their work.
Patient Opinion is a not-for-profit social enterprise which uses the internet to garner opinions – good and bad – of their experiences of the NHS from patients and carers on the services they use.
Its website then publishes their experiences anonymously, which can be submitted to the site online, by post or by telephone. Those subscribing to relevant articles are then notified and may respond.
In some cases services have been improved as a result of patient feedback through Patient Opinion.
Local MSP Iain Gray said:
“I was very interested to meet with Patient Opinion in the parliament, and their website is a model I think we will see more of in future.
“The ability to comment productively in real-time on services – especially where people feel that they don’t have any input – is a powerful tool with the potential to meaningfully engage its users, and change services for the better.
“I would encourage constituents to submit their experience of the NHS through the website, which is anonymous.
“I have also signed up to receive updates on what my constituents are telling patient Opinion about their NHS experiences, and I would encourage other MSPs, policy-makers and practitioners to do the same.”
The Patient Opinion web address is www.patientopinion.org.uk/