Charity offers new COVID-19 mediation service

A new conflict resolution service for individuals or organisations experiencing difficulties resulting from the COVID-19 pandemic and lockdown restrictions has been welcomed by Iain Gray MSP.

The service has been launched by charity Scottish Mediation, with support from the Wellbeing Fund. The nature of the conflict can be wide ranging – it can be a personal relationship that is under duress as a result of self-isolation or a dispute with an employer about returning to work during the COVID-19 outbreak.

Welcoming the service, Iain Gray MSP said:

“The last few months have caused great stress and anxiety for many people, across many different aspects of our lives. This has inevitably resulted in conflict, both within personal and family relationships, and in work environments. 

“This new COVID-19 mediation service provides the opportunity to try and resolve problems through dialogue facilitated by independent professional mediators, and I’m sure many local people will find it useful.”

Anyone is eligible for the service if:

  • They live in Scotland
  • The conflict is connected to social distancing or self-isolation
  • The conflict is not part of a pre-existing dispute e.g. divorce proceedings or formal contact arrangements
  • All of the people in the conflict agree to participate in mediation.

Provided by a group of professional volunteer mediators, the service is free to individuals and organisations with up to five employees. Organisations with more than five employees will be charged at £300 for up to one day’s mediation.

The service can be accessed by visiting Scottish Mediation’s website at